Shipping policy
Thank you for shopping at Hurtsadelphia.com. We are committed to delivering your orders in a timely and efficient manner. Please read our shipping policy carefully to understand how we handle your orders.
1. Order Processing
- Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Order Verification: All orders are subject to verification and approval before shipping. We may contact you for additional information if needed.
2. Shipping Methods and Delivery Times
We offer several shipping options to meet your needs. Delivery times and costs vary based on the shipping method selected and the destination of the order.
- Standard Shipping: Delivery within 5-7 business days
- Expedited Shipping: Delivery within 2-3 business days
- Overnight Shipping: Delivery within 1-2 business days
Please note that delivery times are estimates and may be subject to delays due to factors beyond our control, such as carrier delays or weather conditions.
3. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. Rates are based on the weight and dimensions of the items, the shipping method selected, and the destination.
- Standard Shipping: $5.99 (free for orders over $50)
- Expedited Shipping: $12.99
- Overnight Shipping: $24.99
4. International Shipping
Currently, we only ship within the United States. We do not offer international shipping at this time.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by visiting the carrier's website and entering the provided tracking number.
6. Shipping Address
Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address after placing an order, please contact us immediately at support@hurtsadelphia.com or +1 (800) 123-4567. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
7. Lost or Damaged Packages
- Lost Packages: If your package is lost in transit, please contact us at support@hurtsadelphia.com or +1 (800) 123-4567. We will work with the carrier to locate your package. If the package cannot be found, we will issue a replacement or a refund.
- Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage at support@hurtsadelphia.com. We will arrange for a replacement or a refund.
8. Delayed Deliveries
While we strive to ensure timely delivery, there may be instances where delays occur. If your order is delayed beyond the estimated delivery time, please contact us at support@hurtsadelphia.com