Return Policy

We want you to be completely satisfied with your purchase from Hurtsadelphia. If you’re not happy with your order, we’re here to help.

1. Returns

Eligibility: To be eligible for a return, items must be in their original condition, unused, and with all original tags and packaging. Returns are accepted within 30 days of the delivery date.
Non-Returnable Items: Customized items and sale items are non-returnable unless there is a defect or error in the order.

2. How to Return

Request a Return: Contact our customer service team at [your email] with your order number and the reason for the return. We’ll provide you with instructions on how to proceed.
Shipping Costs: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your return is received.

3. Refunds

Processing Time: Once we receive and inspect your returned item, we will process your refund within 7 business days. The refund will be credited to your original payment method.
Shipping Fees: Original shipping fees are non-refundable.

4. Exchanges

Process: If you would like to exchange an item for a different size or color, please contact us at [your email] to arrange the exchange. You may need to return the original item and place a new order for the replacement item.

5. Damaged or Defective Items

Report Issues: If you receive a damaged or defective item, please contact us immediately at [your email] with photos of the damage or defect. We will arrange for a replacement or refund as soon as possible.

6. Contact Us

If you have any questions or need assistance with your return, please contact our customer service team at info@hurtsadelphia.com.